I R SERVICES PRIVACY POLICY
Effective Date: August 31, 2026
I R Services ("Company," "we," "our," or "us") is committed to protecting the privacy and security of the information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our business operations, website, mobile communications, and interactions with consumers, clients, lenders, forwarding companies, vendors, and visitors.
This Privacy Policy applies to all services provided by I R Services, including but not limited to:
- Collateral recovery
- Transportation
- Voluntary surrender coordination
- Vehicle storage
- Personal property retrieval
- Vehicle redemption
- Customer service
- Related administrative services
COMPANY INFORMATION
I R Services
12828 Highway 105 West
Conroe, Texas 77304
Phone: (832) 230-3813
Website:
https://www.texasrepossessions.com
Email:
IRServices@texasrepossessions.com
INFORMATION WE COLLECT
Depending on your interaction with us, we may collect or receive the following information.
Consumer Information
When a repossession assignment, voluntary surrender, redemption, or other account-related assignment is received, information may include:
- Name
- Address
- Telephone number
- Email address
- Vehicle Identification Number (VIN
- Vehicle information
- Account reference numbers supplied by the lienholder
- Appointment information
- Redemption records
- Personal property inventory records
- Photographs relating to the collateral
- Audio or video recordings where permitted by law
- Communications between consumers and our staff
I R Services does not determine what information a lender, creditor, lienholder, or forwarding company provides to us.
We receive information necessary to perform contracted recovery, account-servicing, and related services.
CLIENT INFORMATION
We collect or receive business information from lenders, forwarding companies, finance companies, creditors, lienholders, and other commercial clients, including:
- Contact names
- Business addresses
- Email addresses
- Telephone numbers
- Billing information
- Assignment data
- Recovery instructions
- Vehicle information
WEBSITE INFORMATION
When visiting our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referral website
- Cookies and similar technologies
APPOINTMENT REQUESTS
When consumers schedule appointments or submit information through our website, we may collect:
- Name
- Phone number
- Email address
- Vehicle information
- Account reference information
- Preferred appointment date or time
- Documents voluntarily uploaded
HOW WE USE INFORMATION
Information is used only for legitimate business and operational purposes, including:
- Performing collateral recovery services
- Servicing assigned accounts
- Scheduling appointments
- Coordinating voluntary surrenders
- Returning personal property
- Vehicle redemption
- Vehicle release coordination
- Compliance with lender or client requirements
- Compliance with state and federal law
- Customer service
- Responding to complaints
- Investigating claims
- Security
- Internal quality assurance
- Insurance reporting
- Litigation defense
- Fraud prevention
- Recordkeeping
- Communicating regarding assigned accounts or vehicles
SMS / TEXT MESSAGE COMMUNICATIONS
I R Services may receive consumer mobile telephone numbers from:
- Consumers
- Financial institutions
- Creditors
- Lienholders
- Forwarding companies
- Other authorized parties associated with an assigned account
Telephone numbers may be provided to I R Services in connection with a repossession, voluntary surrender, redemption, vehicle release, personal property retrieval, or other account-related assignment.
I R Services uses SMS messaging for transactional and account-related communications associated with the assigned account or collateral.
SMS messages may include:
- Vehicle recovery communications
- Voluntary surrender coordination
- Appointment confirmations and reminders
- Vehicle redemption information
- Personal property retrieval information
- Requests for required documentation
- Vehicle release information
- Transportation information
- Account or collateral status updates
- Other communications directly related to servicing or resolving an assigned account
I R Services does not use SMS messaging for advertising or promotional marketing.
MESSAGE FREQUENCY AND DATA RATES
SMS message frequency varies and will not exceed
3-5 messages per day unless additional communication is necessary due to an account or notification event.
Message and data rates may apply according to your wireless carrier and service plan.
I R Services is not responsible for message or data charges imposed by your wireless carrier.
SMS OPT-OUT
You may opt out of SMS communications at any time by replying:
STOP
After an opt-out request is received, you may receive a final confirmation message indicating that your SMS opt-out request has been processed.
Once opted out, I R Services will discontinue further SMS communications to that number except as otherwise permitted or required by applicable law.
SMS HELP
For assistance with SMS communications, reply:
HELP
You may also contact I R Services at:
Phone: (832) 230-3813
Email:
IRServices@texasrepossessions.com
MOBILE INFORMATION SHARING
I R Services does
not sell mobile information.
Mobile information will
not be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with service providers when necessary to:
- Facilitate SMS message delivery
- Operate telecommunications systems
- Provide account-related services
- Maintain business systems
- Meet legal, regulatory, contractual, or client requirements
Any such sharing is limited to legitimate operational purposes.
SMS RECORDKEEPING
I R Services may maintain records of SMS communications and related activity for operational and compliance purposes.
Records may include:
- Message delivery information
- Consumer responses
- STOP requests
- HELP requests
- Opt-in or opt-out activity, where applicable
- Dates and times of messaging activity
- Method or source of communication authorization, where maintained or available
These records may be retained as necessary to meet legal, contractual, client, operational, or compliance requirements.
EMAIL COMMUNICATIONS
Email addresses may be received directly from consumers or provided by financial institutions, creditors, lienholders, forwarding companies, or other authorized parties associated with an assigned account.
Email may be used for account-related communications, including:
- Appointment confirmations
- Redemption information
- Personal property retrieval
- Documentation requests
- Vehicle release information
- Customer service
- Other communications related to the assigned account or collateral
INFORMATION SHARING
We do not sell personal information.
Information may be shared only as reasonably necessary with:
- Lienholders
- Creditors
- Financial institutions
- Forwarding companies
- Insurance carriers
- Attorneys
- Courts
- Law enforcement agencies
- Government agencies
- Auditors
- Vendors providing services on our behalf
- Technology providers supporting our operations
Information is shared only as necessary to perform contracted services, conduct legitimate business operations, protect legal rights, or comply with applicable legal obligations.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
SECURITY
We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- Restricted employee access
- Password-protected systems
- Secure cloud-based software
- Network security controls
- Video surveillance at company facilities
- Employee confidentiality requirements
- Regular system monitoring
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be 100% secure.
RECORD RETENTION
Records are retained only as long as reasonably necessary to:
- Fulfill contractual obligations
- Perform assigned services
- Comply with legal requirements
- Defend legal claims
- Meet insurance requirements
- Satisfy client retention requirements
- Meet operational or compliance obligations
Records are securely destroyed or disposed of when no longer required, subject to applicable retention requirements.
COOKIES
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Improve customer experience
Users may disable cookies through their browser settings.
Disabling cookies may affect certain website functionality.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
I R Services is not responsible for the privacy practices, security, or content of third-party websites.
Users should review the privacy policies of any third-party websites they visit.
CHILDREN'S PRIVACY
Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from children through our website or SMS messaging program.
CONSUMER RIGHTS
Where applicable under state or federal law, individuals may request:
- Access to information we maintain
- Correction of inaccurate information
- Information regarding how personal information is used
- Information regarding disclosures required by law
Certain information may not be disclosed where prohibited or restricted by:
- Applicable law
- Contractual obligations
- Attorney-client privilege
- Ongoing investigations
- Lender or client confidentiality requirements
- Litigation or legal holds
- Other applicable legal protections
LEGAL COMPLIANCE
I R Services operates in accordance with applicable federal, state, and local laws and regulations.
Depending on the circumstances and services involved, applicable requirements may include:
- Texas Business & Commerce Code
- Texas Finance Code
- Uniform Commercial Code (UCC)
- Fair Debt Collection Practices Act (where applicable)
- Gramm-Leach-Bliley Act (GLBA
- Driver's Privacy Protection Act (DPPA)
- Federal Trade Commission requirements
- Applicable Texas privacy laws
- Applicable telephone and electronic messaging requirements
VIDEO SURVEILLANCE
Our facilities may utilize video surveillance for:
- Employee safety
- Consumer safety
- Vehicle security
- Evidence preservation
- Loss prevention
- Operational monitoring
Recorded footage may be shared with law enforcement, insurance companies, attorneys, clients, or other authorized parties when reasonably necessary or legally required.
CHANGES TO THIS PRIVACY POLICY
I R Services reserves the right to modify this Privacy Policy as applicable laws, regulations, carrier requirements, contractual requirements, technology, or business practices change.
Updated versions will be posted on our website with a revised Effective Date.
CONTACT US
Questions regarding this Privacy Policy, SMS communications, or privacy practices may be directed to:
Privacy Officer
I R Services
12828 Highway 105 West
Conroe, Texas 77304
Phone: (832) 230-3813
Email:
IRServices@texasrepossessions.com
Website:
https://www.texasrepossessions.com
I R SERVICES SMS TERMS & CONDITIONS
Effective Date: August 31, 2026
These SMS Terms & Conditions apply to text message communications sent by I R Services regarding accounts, vehicles, or collateral assigned to I R Services by financial institutions, creditors, lienholders, forwarding companies, or other authorized parties.
By participating in SMS communications with I R Services, you acknowledge and agree to the terms below.
1. PURPOSE OF SMS COMMUNICATIONS
I R Services uses SMS messaging for transactional and account-related communications.
Messages may include:
- Vehicle recovery communications
- Voluntary surrender coordination
- Appointment confirmations and reminders
- Vehicle redemption information
- Personal property retrieval information
- Requests for required documentation
- Vehicle release information
- Transportation information
- Account or collateral status updates
- Other communications directly related to servicing or resolving an assigned account or vehicle
I R Services does not use SMS messaging for advertising or promotional marketing.
2. CONTACT INFORMATION AND CONSENT
I R Services may receive mobile telephone numbers from:
- Consumers
- Financial institutions
- Creditors
- Lienholders
- Forwarding companies
- Other authorized parties associated with an assigned account
Mobile telephone numbers may be provided to I R Services in connection with a repossession, voluntary surrender, redemption, vehicle release, personal property retrieval, or other account-related assignment.
Where applicable, authorization for account-related telephone and SMS communications may originate through the underlying:
- Credit application
- Retail installment contract
- Finance agreement
- Account agreement
- Other authorization associated with the account
I R Services may communicate as an authorized recovery or account-servicing agent regarding the assigned account or collateral.
3. MESSAGE FREQUENCY
Message frequency varies and will not exceed
3-5 messages per day unless additional communication is necessary due to an account or notification event.
The number of messages received may vary depending on the status of the account, appointment activity, documentation needs, or other account-related events.
4. MESSAGE AND DATA RATES
Message and data rates may apply according to your wireless carrier and service plan.
I R Services does not charge a fee for SMS participation but is not responsible for charges imposed by your wireless carrier.
5. OPT-OUT
You may stop receiving SMS messages from I R Services at any time by replying:
STOP
After replying STOP, you may receive one final confirmation message indicating that your opt-out request has been processed.
After your opt-out request is processed, I R Services will discontinue further SMS communications to that number except as otherwise permitted or required by applicable law.
6. OPTING BACK IN
If you previously opted out and wish to resume SMS communications, you may reply:
START
Where supported, replying START may restore SMS communications to your mobile number.
7. HELP
For assistance with SMS communications, reply:
HELP
You may also contact I R Services directly:
Phone: (832) 230-3813
Email:
IRServices@texasrepossessions.com
8. PRIVACY
SMS communications and mobile information are governed by the
I R Services Privacy Policy.
I R Services does not sell mobile information.
Mobile information will
not be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with service providers when reasonably necessary to:
- Facilitate SMS delivery
- Operate telecommunications systems
- Provide account-related services
- Maintain business systems
- Meet legal, regulatory, contractual, or client requirements
For additional information, please review the
I R Services Privacy Policy located on this page.
9. RECORDKEEPING
I R Services may maintain records relating to SMS communications for operational and compliance purposes.
These records may include:
- Dates and times of messages
- Delivery information
- Consumer responses
- STOP requests
- HELP requests
- START requests
- Opt-in or opt-out activity, where applicable
- Method or source of communication authorization, where available
Records may be retained as necessary to satisfy legal, contractual, client, operational, or compliance requirements.
10. DELIVERY OF SMS MESSAGES
SMS delivery depends on wireless carrier networks and technology outside the control of I R Services.
I R Services cannot guarantee:
- Delivery of every message
- Delivery speed
- Continuous availability of SMS services
- Compatibility with every wireless carrier or device
Delays or failures may occur because of carrier limitations, network outages, device settings, or other technical conditions.
11. AVAILABILITY OF OTHER COMMUNICATION METHODS
Opting out of SMS messaging does not prevent I R Services from communicating through other lawful methods regarding an assigned account or vehicle.
Depending on the circumstances, communications may occur by:
- Telephone
- Email
- Mail
- Other available or authorized methods
12. CHANGES TO THESE TERMS
I R Services may update these SMS Terms & Conditions as applicable laws, regulations, carrier requirements, contractual requirements, technology, or business practices change.
Updated Terms will be posted on the I R Services website with a revised Effective Date.
Continued participation in SMS communications after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
13. CONTACT INFORMATION
Questions regarding these SMS Terms & Conditions may be directed to:
I R Services
12828 Highway 105 West
Conroe, Texas 77304
Phone: (832) 230-3813
Email:
IRServices@texasrepossessions.com
Website:
https://www.texasrepossessions.com
